Refund & Returns Policy
At JMZ Brews, we stand behind the quality of our coffee and tea. Due to the nature of our products, we have specific guidelines for refunds and returns to ensure safety and freshness.
Returns Policy
Because coffee and tea are consumable products, we do not accept returns on opened or used items.
We may accept return requests only if:
- The item is unused and unopened
- The request is made within 7 days of delivery
Refunds
Refunds may be issued under the following conditions:
- You received the wrong product
- Your order arrived damaged
- Your order was lost in transit
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days depending on your bank
Damaged or Incorrect Orders
If there is an issue with your order:
- Contact us within 48 hours of receiving your order
- Provide your order number and photos (if applicable)
We will review the case and arrange a replacement or refund.
Non-Refundable Items
We do not offer refunds for:
- Opened or used products
- Orders placed with incorrect shipping details
- Delays caused by shipping carriers
- Personal taste preferences
Subscription Policy
For subscriptions:
- You can pause, skip, or cancel anytime before your next billing cycle
- Once a subscription order is processed, it cannot be canceled or refunded
Cancellations
- Orders can only be canceled if they have not yet been processed or shipped
- Contact us as soon as possible for cancellation requests
Contact Support
For any issues related to orders, refunds, or returns:
Email:
contact@jmzbrews.com
